PBT Transport Limited

Very hit and miss!

We;ve had a few parcels sent and delivered with PBT. Their booking system is good and the drivers are professional and friendly.

The biggest issue seems to be that they often leave parcels unattended even when a signature has been paid for and required which can frustrate when a customer has paid for the service.

However, items are delivered quickly and their prices are low and good value

In one word, dreadful. Despite clear instructions on what to do with packages should I not be home, they are not followed. If I am not home leave the package in the shed
- literally six steps from my door. Instead a product that needs to be stored in a cool place was lefted out all day in the hot summer sun for the previous delivery. But it gets better. This time PBT's driver arrived just as I got in the car to go to work. He pulls up, waits in the van for about a minute, turns around and drives off. Well it was raining heavily so I guess the poor wee dear didn't want to get wet. No card. No package. Nothing. They claim to have retried delivery the following day. If so why was it not left in the shed? Again no card in my letter box so you can understand my skepticism on anyone even bothering the second time. Unfortunately my packages are organized by a third party, otherwise I would use another company.

Have had several parcels delivered by this company and unfortunately have not been overly impressed with the service. The parcels I have received have all been signature required and more often than not the courier doesn't bother coming to the door and just leaves a card.Their tracking sysytem is quite often misleading as well as I have had parcels that have been " with the courier " yet taken a couple of days to arrive.