Pegasus Health

Can only speak of my experience last night. Took my elderly mother there as was trying to avoid long waits in the A&E. Ended up being there for 3.5 hours, with most of the time sitting around. My mother was attended to for about 20 minutes all up within that time. I ended up having to inquire as to how much longer, then to be told, that her blood test may take another 1.5 hours, which wasn't explained to us before. As it was already well past 10pm and my 88 yr old mother was fading fast then I said we'd have to leave (and there was no-one left in the waiting room at this time either!). The Reception woman left also was either ill trained or just fairly useless and left us waiting at the reception trying to pay the bill, whilst she chit chatted with one couple who had just walked through the door (even they looked at us awkwardly). Having said that, we came across one nurse who was wonderful and was doing her best. The 2 stars are entirely for her.

Be Prepared to Wait

I recently visited the 24-hour facility (on Madras Street) and waited 4.5 hours in the waiting room but I never got to see a doctor. I had a blood vessel burst in my eye and my GP recommended I visit your facility. This was in the middle to the day and I knew my issue wasn’t absolutely urgent so I was prepared to wait when I arrived.
The issues started upon arrival. I waited for 15 minutes behind a patient who was leaving and they needed to turn in their paperwork. Once I got to the counter, the lady who was supposed to check me in stopped to answer the phone on three separate occasions. I found this extremely rude and a poor use of her time. One would think someone in a back office would be assigned phone duties – not the only person checking patients in.
Once I got checked in I was told to wait in the red chairs to be seen by the triage nurse. The triage nurse examined me briefly and was very professional. She then told me to wait in the black chairs for my named to be called.
Three hours later I inquired with the triage nurse when I could expect to be seen. I saw her make four separate phone calls on my behalf over the next hour and she came out to me several times to explain that one person in front of me. Later on she said I was next in queue. My name was never called.
After four and a half hours, I called an ophthalmologist who happened to have a cancelled appointment that evening and was happy to see me.
I arrived at noon on a Tuesday and left just after 4:30 and never saw a doctor. That is totally unacceptable. I understand that my injury didn’t require immediate help but I was told there were four doctors there that day. The number of patients in the waiting room was only 10-12 people the entire time. They called other people’s name but never mine.
Obviously, this specific situation isn’t going to be resolved after the fact but I have to wonder how many other patients have to endure this level of treatment – or in my case, my non-treatment. My visit wasn’t in the middle of the night with only two doctors on call. One should expect and receive a better level of care than this.

Great new medical centre. Spacious and well thought out. Much nicer for waiting in. Free wifi is a great added bonus to use up time ignore you have to wait a while. Everyone is very professional and helpful.

What a brilliant service! We had our first trip to the new centre a few weeks back and it was great, the entertainment for young children was great and kept my little one quiet and happy while waiting to be seen. Staff are always so helpful and friendly. The new place is so clean and functional, overall I was very impressed with the service we received.

Great to have an option of it's the weekend or own drs is full. Downside is the wait times can be 1 - 2 hours .... not such fun when you are a sick kid just having to wait. Drs are all very efficient. .