Iron Bridge Property Management Ltd

Quick to respond. Professional and helpful in answering questions. Although interactions have been with a single employee.

Most unprofessional, unhelpful useless company for any service I've ever had the misfortune of dealing with. We were lied to about the condition of the property and extent of earthquake damage to the property. When first viewing the property only the neighboring unit was available to view but we were assured that the earthquake damage to our unit was of the same extent as the unit we viewed, which was minor cracks in the gib, and reassured of the fact when we signed the lease. Only to find out when we moved in that there was a 10cm crack through the centre of the property separating the garage from the rest of the unit, there was also extensive damage to the external cladding that was not visible from the driveway, mould in the bathroom and to top it off it had carpet beetles. We were also informed on move in day that the property was to be demolished not repaired as we were originally told during the viewing and signing of the lease. 11 days after moving in(conveniently a day after our bond had been lodged) we were informed that the property was being demolished and we'd have to vacate. They refused to repay the letting fee, they refused to do any repairs to the multiple appliances that didn't work, they offered no help or support in helping us relocate. and took over a week to reply to any of our attempts to contact them, they also sent us personal corresponds intended for the landlord. Then it has taken them over a week and a half to go and do the final inspection on the property after talking to 3 different property managers there all saying that they would go out immediately yet no one did. Would strongly advise to NEVER do business with Ironbridge.

We have been totally impressed with the professionalism of the Ironbridge team particularly Monique who worked directly with us.
We were kept up to date with viewings and other information about our property through regular contact. It was great to have confidence 'from a distance' that the property was being managed in an outstanding way. Very grateful to all the team.
Pat

These guys at Ironbridge have been super helpful and supportive from the first time I made contact with them. They have followed up my first call by keeping in touch with me which was a big factor in deciding to employ them as our property manager. Everything has been presented to us clearly and professionally and Victoria, now our property manager, has kept us up to date all along the way with progress during the period of marketing our property.