Otahuhu Family Medical Centre

Had to go in where once recently and it was terribly chaotic. Staff were rushed off their feet and seemed to have forgotten their bedside manner as a result. Hopefully it was just a bad day and they're usually all smiles and polite

less than one if I could the rudest, nastiest sounding receptionist today I called her first game was to hang up the phone on me so loudly it caused ringing in my ears for 2 hours. Then I call back and her tone is sheepish because she knows my number by now, and says I am not a registered patient there.I registered last week if she got off her chuff and looked she would find it. Then she hangs up again! I call again and ask to speak to office manager she, plays around and tries another game and refused to put me through knowing I would complain about her bad attitude if you cant hear someone who is sick, has a sore throat or other ailments don't work as a receptionist for a doctors surgery

Very friendly team who always welcome you with a warm smile. Very good service. Only downfall is that they currently have one doctor therefore have to make appt quite a few days in advance.

worst receptionist in the world , she sounds very cranky and refused to put me through to the office manager pulling all kind of tricks knowing I wanted to lay a complaint against her . She slammed the phone down on me when I called so loudly my ear was ringing for 1 hour. She should not be in this position in a health centre with that attiude .would give less than one if possible .

Very friendly staff. Only one doctor but he is very polite & professional. The nurses are the same way. They are very down to earth & are happy to answer any questions or concerns you have. Downside is they tend to be quite busy & wait times can be quite long. Have to park on the roadside aswell.