Mt Albert Mowers & Cycles

Always had excellent service from these guys whether it's bikes or mowers. Great place for spare parts for your bike and they are always willing to find parts and order them in if they don't have it. Good prices too - sometimes bettering prices on the net.

Unfortunately I had a frustrating experience with Mt Albert Mowers & Cycles equalling possibly the worst service I have experienced. A repair was done on my leaf blower and then it failed only a couple of minutes into using it. These things can happen but it was the 4-5 weeks following that really let them down.

I took it back and they said they would look at it. They had it for over four weeks. I called several times and they said they would have it done the next day each time. I went in twice because they would not call me to say they had it ready because it wasn't. In the end I just took it off them and will take it somewhere else. Happening once you can forgive but not this many times and for such a long period.

I don't like leaving negative reviews but this is my experience and based off this I would not consider using them again.

My wife and I have lived in the area serviced by this shop for around 15 years. We have only been there 3 - 4 times as it is one of the worst places it has been my misfortune to visit.
Example 1 - we purchased a small bicycle for my daughter for $300. However when we gave it to her we found it was totally unsuitable - our fault for not having her try first but wanting to be a surprise. We hoped they might help, but the real surprise was their reaction when we went back. The abrupt response was an offer of $50 and advice that we paid too much for it. Stunned is not the word!!
Example 2 - a few years later I needed to replace the fuel cap on my mower. I thought quickest option, I'll give them a 2nd chance. For this simple piece of plastic they charged $30.
I will never go back and would not recommend anyone else to.

Excellant service and they can damn near fix anything. My mower came back better then when i bought it.

Disappointing service. Over a couple of weeks I rang MAC&M to check on progress of repairs to my hand mower. Each time I was told something different - this had been done, this had not been done, it would be ready soon, it is not ready...and so it went. On collection, a key repair was not done and I was sent to a panel beater in Kingsland. No apology or help - I personally lumped the mower out of the shop, into my car, drove 10 minutes, and waited 25 minutes. To be fair, the panel beater obliged even though he was very busy and he did not charge me.
MAC&M: it would pay to be more organised and honest in the future.