Giltrap Nissan

Giltrap nissan service was pathetic with the customer care and feedback. The issues as a customer which i had on my brand new car was addressed to the service advisor who was reluctant to hear. And after whole day service the problem remained the same. It took another hour to explain the problem is not fixed as they were reluctant to accept or look into what the customer was saying. Short tempered in the front desk worries customer like me to bring the car for service. This will be the last time me and my friends will be bringing our rides to the service centre. Unfortunately the quality of service provided is poor and felt neglected with an excuse of “we are busy so this is the what we can do”. The complementary wash offer is best to regect as they themself says it is worth less and the dirt and mud on a duraseal coated paint remained the same after the whole day paid service. Really pathetic I expected a bit more professional service approach but sadly as a customer I felt horrible.

great customer service and good communication. even though I did not purchase a car from them, however, I am impressed by their quality services and good attitude

My car was recently serviced here, very professional and all work was explained and easy to take into account, alot better compared to Manukau Nissan, I would recommend to a friend

Having recently purchased a used car, I can vouch for their friendly, helpful service and extensive range of great cars