Fastway Couriers Auckland

This is at least the fourth time the same Fastway Courier driver refuses to deliver to my door. Repeatedly he leaves cards in box, often without pressing the intercom as we were home at the time. He is rude, sloppy and too lazy, and even then dumps at door, in common area, without anyone signing for the goods. The company covers up is obnoxious and waste hours of our time holding on phone and waiting for callbacks so they can callup the driver. They are aware that with a disability I cannot come to the gate without assistance. Fastway Couriers are not happy to deliver to the door and ensure the goods are delivered to a person.

Poor customer service- cheap yes but so very slow and their team are very unhelpful- will be using courier post moving forward only

This is the worst delivery service i have experienced. We are in 2017 and the company doesn't provide the service of the delivery guy calling you when the parcel is ready. So it has been 3 days i am cancelling things to be here to receive these parcels that never arrive.
When they try to deliver on saturday mornong, they actually just let a card. With this card you can schedule the delivery to be done on monday morning. But it won't work. Why? Symply because as nobody works on saturday, the system doesnt take your choice of redelivery into account before... monday. And when on monday morning they say your parcel will be delivered on the next cycle... they actually dont! They dont come on monday morning, neither on the afternoon, neither on tuesday morning. You have to call again for them to tell you they will deliver on tuesday afternoon. So, the customer, which chose the delivery because he has no time to go to the physical shop, has to waste another day to wait for the delivery. A service which is supposed to help the customer is actually a pain and generates more trouble than everything else. Fastway is the worst delivery provider i have ever experienced. But at least they know it as they dont have any complain service... it must have been too busy...

Anyway, if you have to buy online and thz delivery company is fastway, AVOID IT. It is easier to go in the shop and take it yourself. If you have no choice... good luck with that

Have never had a parcel damaged/lost (Touch wood) and the courier to my home and work is very friendly. I like that I have the option to contact the courier directly for an ETA if I need to - I dislike that their call center is now in the Philippines.

Hi, I live in The Bay Of Islands and have been patiently waiting for a courier delivery for the past 8 days for a package that is meant to be a 2 day delivery service ( as quoted by Fastway ). I've been tracking the package for the last 8 days even though it had been picked up by a Fastway driver 10 days ago, the customer service representative that I spoke to on the phone said "the driver must not have scanned the package when they picked it up or the label must have fallen off before the driver could scan it" .Now if this is the case how the hell did they know where my package was picked up, the time it was picked up and the delivery address. I have screen shot the tracking info on my iPad and it has travelled past the delivery address 3 times already. This Company doesn't have the right to have the name Fast in it, nor could they earn it. I buy from eBay.com in the U.S and have received packages faster and cheaper. If only CHIP FOOSE could OVERHAUL this RYDE/Company.