Epsom Dentalcare

I needed to have a tooth extracted and was very nervous because like most people I hate visits to the dentists.
The team at dentalcare were excellent and Dr James was fantastic.
The whole process was quick and easy.

If you've ever read Harvard Business School Professor David Maister's book, 'True Professionalism', you'll understand what I mean by Epsom Dentalcare being true professionals. It isn't just Lance Mundy but the whole staff including the dental therapists to the receptionists. It's the culture of the whole enterprise - from technical skill through to interpersonal relationships.

I called eight other orthodontic practices in Auckland following a referral from the school dental service. The information provided over the phone by Epsom was by far the most informative, open and clear--as well as it happened the most price competitive.

The payment plan was simple and manageable, and Lance has assisted us through the public health system for a complex extraction of my daughter's supernumerary tooth.

These people understand isn't a matter of checking boxes but an underling philosophy. I highly recommend them.

Perhaps it was because I went to a Saturday afternoon that I did not receive good service. Another family member had several root canals done (Dr Mundy) and she had only praise for this place. I, however, went because I accidentally chipped the side of one of my back teeth and I also wanted a checkup as I hadn't been to the dentist in 10 years. The dentist spent only a minute looking at my teeth with a mirror and said they were all fine - there was no poking around using a sharp tool like I expected so I did not think she had done a thorough check. The strangest thing is that she didn't see the chip that I was talking about. Even her assistant who did the x ray saw it but I had to show her by pointing to it before she saw it and said it just needed a grind to smooth it out. I had an old filling which she asked if I wanted to replace so I said yes, since it was a 13 year old filling and would eventually need replacing. This is where the problem started. I told her when she finished that the filling was too high. She said that I would get used to it so I told her that I couldn't even close my mouth. She did more grinding however it was still not enough - my top and bottom teeth did not even touch anymore but she said that I would get used to it. She also said that she would call to check up which she never did. All Sunday my jaw hurt so badly. It was like there was a rock between my teeth preventing me from closing my mouth which put pressure on my jaw. I booked an appointment for 8am Monday (the next day) to fix it up. It was a different dentist this time, and she could see what was wrong straight away and used a 0.1mm drill to grind down the filling. Finally my mouth could close again. However by this point the damage had already been done. I went to the dentist I last went to 10 years ago and got a panorama x ray. It turns out the too high filling had shifted my jaw and so for days I wasn't to move my mouth until it fixed up. I would have given 1 star but because of the nice dentist I got the second time, it gets 3. I just regret that I agreed to changing my filling. I spent hundreds here.

I love Epsom Dental care so much. I go here for everything related to teeth. They are also so reasonably priced! 100% recommend to everyone.

We have been using Epsom Dentalcare for a few years now through the Auckland Regional Dental Service (ARDS) they have been fantastic, looked after me while heavily pregnant with twins and my 6 year old son (as I couldnt be in the room with him due to x-rays) they are very caring and helpful which is so nice with Dentists (as Ive been to a few that have not been!)