Carpet Court Newmarket

This is a nice shop. Large and stocks a really good selection of rugs. It is a must view shop. Excellent atmosphere in its presentation. Nice service. Took their time to show me some details and their difference. Recommend.

Nice, tidy store with a really great range and service

I had a terrible experience in this carpet company. Two years ago, I spent $15,999 on a carpet of 42 lineal meters. Before paying, they tell you that they have the best installer and guarantee that the carpet will not be coming off any hair...But the truth is not what they say. First of all, the installer quickly changed the carpet without the changing the underlay on my stairs while we were out for lunch. Secondly, he damaged my door and scratched the wall when working in my room. Third, they didn't design the carpet on the stairs correctly, and then they took the rest of my spare carpet to repair. Then, soon after the carpet was installed, the hair of carpet started coming out.This is entirely due to incorrect installation. When I informed the carpet court, the contractor came to the door and lifted the carpet, and found that a palm-sized carpet was repaired at the joint between the two carpets. And it can be seen from the bottom that the bottom of this palm-sized carpet is damaged. There are two suspicious factors: first, the installer did not stretch the carpet correctly, and then used the palm-sized carpet to repair it. Second, this carpet is incomplete, and there are missing corners for unknown reasons. This is the cause of the hair falling off further, even though they had a stretch repair. When I told them again that the issue of carpet had not been solved, a ridiculous thing happened. Their manager told me in the morning that it was the quality problem of carpet and I could claim for the warranty. But in the afternoon, he backed out. Then their boss came to the door and looked at the situation. He directly turned the problem to me and said that because we told them too late, there was no warranty. This is a very ridiculous and shameful statement. When I first informed them, the carpet came away only about one centimeter. One centimeter of shedding can be completely repaired, but the problem is that there is a palm-sized and damaged carpet in this position. The problem of fraying carpet now is precisely because of it. There is no such thing as missing the repair time because of too late notice. It is because they don't want me to claim the warranty that they make unreasonable accusations against me. They asked me to pay 485 to repair it. I would rather throw away the carpet in the near future than accept the payment. It's not about money, it's about not accepting their irresponsible, dishonest and shameful behavior. I am extremely disappointed in them !