About Freight Worldwide

Poor customer service. I had a chance to deal with this company and it was nothing but problem from the beginning. First, the GST was calculated wrong and we were asked to make further payments. Second, due to some faults with products, they had to be returned to the supplier but the representative was unhelpful and offered no advise as to what the process was. What's the point of paying the professionals if they can't help with anything. I might as well organise everything myself. The experience had not been smooth and has created more stress!

I have dealt with the team from About Freight for more than 7 years and have always found the team fantastic, professional and very helpful. I would recommend their services to others without hesitation. We had issues with shipments as any company would (we were importing over 40 containers and a large number of LCL shipments from suppliers all over the world each year) but their team would always find a solution for us and were constantly looking at ways to improve their service. One of the best companies to deal with that I have come across in a long while.

Dear Grandvu54, I'm sorry you've had a negative experience dealing with our company but appreciate your comments which allow us to look at what we're doing and make improvements where necessary. We strive for excellence in what we do but your comments would indicate we have let you down and we need to fix this. Can you contact me at info@aboutfreight.co.nz and let me know the specifics of the shipment you placed through our service. This will allow me to review what happened, make any necessary service improvements and look to give you some satisfaction from your bad experience with our company. Look forward to hearing from you