We are Mercury Energy in the Auckland Region. We are your local providers in the Power Transmission category. Get in touch now!
Mercury offers unbeatable offers and plans for power, and awesome customer service, along with other boosters like free power days. I do not find any unfair charges in their plans, and the customer service is friendly and helpful too.
We have been with them for the last 10 years and have always found the call centre staff helpful and easy to deal with. Their rates are reasonable and the bills are easy to understand. Get bills online which is convenient.
Have been with Mercury for 8 years and have found them the best company by far. They are really easy to deal with, we love our online account, they have free power days, offer airpoints and we like the discounts that we get for paying our bill before we receive it.
we are with Mercury on our commercial premise and we have found them very encouraging and a great company to work with- we were evaluating moving to a new provider due to costs but they not only met but bet the competitors offer- so we stayed - happy with the service and the team
Switching to this company was the most painful thing, but by the time I had realised I was already locked in to a contract. They were going through a big rebrand so had website issues; I couldn't access my account for two weeks. There were also issues with the direct debiting. I had to ring three times to get the account swapped over. They didn't collect all the details they required and because of that our power almost got shut off. I do however like how they send monthly reviews of your power usage and they were very accomodating when I asked if I could change the date of our free power day. Not my preferred provider though
No deals for existng customer although very good for new once. They will also send you a miss you letter after 1 yr of leaving them. Funny though but why dont you retain customers before they leave like contact.
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