based on my experience earlier today, this is the only rating i can give. a very helpful staff member not only directed me to the area i required, but as i had dropped my basket off in another area due to being to heavy, she kindly got me a trolley as she could see i was in pain, then hunted down & delivered my basket to the trolley, and came with me to each isle i needed and waited until i selected my products. i couldn't have asked for better service.
Staff are amazing and there refund policies are great if you have problem with product, and store very easy to get around when entering the store you can avoid the vege and fruit or go straight to there if you want unlike other stores in the area.
The layout of the shop - traditional Countdown - makes it easy to find things. I find the aisles plenty wide enough. The service is excellent, although sometimes the Lotto service area needs to be more permanently manned. The variety of goods available is top class.