Copthorne Hotel & Resort Bay of Islands

poor customer service, however really enjoyed my breakfast and how the rooms were very nice and tidy

The breakfast spread was continental and filling. Many varieties of fruits and bread. Along with coffee and tea we had juices too

My family stayed here, after receiving a discount voucher, earned through a loyalty scheme. Although the discount only applied for one night, we found it to be a nice place to stay at, so stayed for three nights. The room was small, but very clean and had everything we needed in the room. The bathroom was clean and fresh towels and toiletries were provided every day. There were so many types of swimming or spa pools to enjoy, in the grounds - even though the hotel is right on the water's edge. The hotel is situated next to the Waitangi Treaty Grounds and is not far from Paihia, should you want to go shopping. Although the seafood buffet was delicious and varied, if I was to have any complaint about the dining room, it would be the hot food selection. It was very limited and the foods on offer were not compatible. However, there was an a la carte menu available - so no complaints really. I'd stay there again.

Stayed there due to a conference I was attending in the same premise. Food spread was good. Decor was in the 80s, tropical feel. Tired but tidy. Good service and comfortable beds.

Loved the place.. calm and serene.. good service and good food