Castle Parcels

This courier service is literally the worst sevice I have ever dealt with. Not only was I hung up on 3 times (twice without even talking to someone) trying to located my 'delivered' parcel but when they replied via email they couldn't even give me the address I was delivered to. At this point I can only assume they have stolen it or do not want to face up to delivering it to the wrong address. So unprofessional.

This courier service is literally the worst sevice I have ever dealt with. Not only was I hung up on 3 times (twice without even talking to someone) trying to located my 'delivered' parcel but when they replied via email they couldn't even give me the address I was delivered to. At this point I can only assume they have stolen it or do not want to face up to delivering it to the wrong address. So unprofessional.

I seriously discourage anyone considering using this courier service to send or receive items in the wellington/Hutt Area.
Their service is honestly appalling and far below any acceptable standards compare to other companies. Have been waiting for a package to be delivered to me for over 10 days, and I paid for a 2 day service. No communications (no calls or cards left) at all from the driver and tracking status on the website only displays “Transit Delays”. After enquiring to the support centre in Auckland on a daily basis for updates on estimated delivery and a whole raft of excuses including “not able to find the gate” and “there is a dog on the property which needs to be removed before delivery can be made”, I still haven’t receive my package. The incompetence of the people involve just astounds me.
Fair Go is taking on this story and hopefully they have better luck at getting it resolved.

I do not recommend this company! The courier driver seem to think it’s fine to forge your signature!

We used this company through work but they took to long with deliveries and we often had problems when following up with the staff at the depot. Would suggest using another company.