Mercure Queenstown Resort

Gorgeous modern decor we have never stayed at a Mercure and we were not disappointed. Everyone was so lovely and it was definitely worth the price tag. Walking distance to everything so a fantastic location.

Awful awful awful. We stayed here for 4 nights in September, and it was one of the worst hotel experiences. This felt like a 3 star hotel, not a 5 star resort. At some point during our stay, there was a power outage and it was freezing cold, we asked for more blankets several times from the lobby but never received any. What kind of hotel does not have a generator? The bar staff were rude and would leave the bar unattended, making you wait over 15 minutes to get served. When arriving at the hotel, the conceirge watched as we struggled with our luggage, put it on the trolley and dealt with it ourselves. Same thing happened when checking out. To top it off, there were loud banging and construction sounds throughout the night that the hotel would not acknowledge. The only good thing about this experience was the pretty view from our room window.

OK hotel overall. Room had a stale smell, like it wasn't freshened up before check in. Bed was comfy. Gym at site was handy.

Helpful staff - close to town. Clean rooms - Thanks for the service! This room was made available with last minute booking.

Always stay at Mercure - staff are friendly and helpful, and nice comfortable rooms.