Harvey Norman

Fantastic technology selection, never let down.

If you want good customer service from the furniture department then DON'T go to Harvey Norman Hastings Branch.
I was visiting my son in May this year I had the unfortunate experience of purchasing a lounge suite as a gift to my son to complete his renovations.
I saw the perfect corner model and asked the salesman if it was available in a smaller seating with a left hand chaise. "No problems" said the salesman and then we agreed to a 'cash price' and a delivery date of November. My only reservation to this sale was the unprofessinalism of the salesman who told me he was "tired and his daughters had kept him up all night" not really what a customer wants to hear.
Once I returned home to Australia I had a 'bad feeling' about the sale so asked my son to go into the store and confirm that everything was ordered correctly. He did so and was told "everything was in order".
HOWEVER come November he contacted Harvey Norman asking where his lounge suite was and they said it had arrived 10 days ago but they didn't have a contact phone number (they did). He rented a truck and went to the delivery depot during his lunch break and was given a right hand chaise AND THAT WAS ALL!!
So that was wrong so he immediately went into the store and confronted the salesman only to be told that "they (the manufacturers) had got it wrong" BUT we'll put it right however it will be another 15 weeks delay and "Oh by the way I missed quoted the price and it will be another $1000!!!!!
NOT HAPPY and yes a very irate Mum rang the salesman and told him my dissatisfaction and YES I want my money back. This was done the next day!
There is a happy ending. My son went to another furniture retailer in Napier saw a similar lounge suite in the same leather fabric, $400 cheaper and they had one in stock in Wellington and was delivered in 5 days!!!

Always friendly and helpful staff there. Can always find what I’m looking for and always well stocked. Nice tidy well set out store. Would recommend this store to anyone.

great range of electronics devices.

Great when they have a deal on. Team can be annoying, but helpful if you want them