Baty Aircon Limited

I don't like to give negative reviews but in this case am very unhappy so here goes with my second ever negative review of anyone...

Got Aaron out to check on a heat pump that wasn't working. Were told on the phone that it would cost $140 for this, which sounds pretty pricey but as we were rural this incuded $80 travel charges as well. We were unable to be at the house when he came so arranged for access and were then rather shocked to receive an invoice for just under $300 once the task was completed. It cost us almost $300 to be told that there were three things wrong with the unit and recommended to replace it. The paperwork was very professional - included quotes with options for both repair and replacement but really not happy to be charged almost double what was originally quoted and really not impressed that it apparently took 2.5 hours to determine what was wrong with the unit. Despite questioning the time taken to diagnose the issues and questioning the invoice amount, Aaron refused to honour the amount originally quoted. Needless to say, we won't be using him again in the future for any repairs or new units.

Thought the guy i talked 2 was really nice but i was wanting a quote on a room and he wasnt able to give me an exact price. But dd insure me that he could come cheek the sizing of the room ect and qoute it then.