ProfessioNAIL

Very disappointed in the lack of customer service. I had absolutely no troubles with my first full set of acrylics, but I’m regretting going back for an infill. The lady I had for the infill barely said a word to me and repeatedly hit my knuckles instead of just asking me to move my hands/fingers, and was so firm that she clicked my fingers multiple times. Less than a week later and I had the first nail break off, and in the days following I had 2 more nails break off, 2 starting to lift, and 2 visibly chipping. After going into the salon and having 3 workers stand around me, the same lady cut me off mid conversation and continued to speak Vietnamese to one of the other workers. I said if it was going to be a hassle, at the very least if I could just have the 3 nails put back on. They then told me that would cost me an additional $20. Extremely disappointing considering I’d paid for an infill treatment that didn’t even last 1 week. Even if I did settle for getting the 3 nails fixed, I still would’ve been left with other nails that are chipped and lifted, that are starting come off already. So I’ll be going elsewhere to have them properly removed and corrected! You couldn’t pay me to return, nor would I ever recommend a place with such poor service to anyone.
Yours sincerely, someone who has never left an online review before but was not letting this one slide.

day 6, 3 acrylics gone. pathetic

Possibly the worst pedicure I've had. The nail prep was uneven and painful, the final result was uneven with polish over the cuticles and the customer service and communication was abysmal.

Unhygienic. I watched a staff member massage an old mans legs and feet wearing gloves then he came over to do my nails while wearing the same unwashed gloves. I dont think their standards are high.

No one said a word to me the whole time. The lady actually left half way through doing my nails and did not say anything. I had no idea where she went. I sat and waited for over 20min before I had to actively tell someone that my nails were not done. The acrylics were not stuck to my actual nail and they were all different shapes