Fastway Couriers Otago

Absolutely terrible business. Package was never even picked up after multiple trips to the store and phone calls. Lady at the front desk and on the phone extremely unprofessional and rude. Horrible customer service. Have to call at least 10 times to get someone on the phone. Go somewhere else.

Appalling service. No response to complaints in relation to a parcel that took 10 days to arrive, when it had a deadline. I would never use or recommend to anybody else to use ever again. If you have other options - I would say - "USE THEM!!!". Why send via courier when it would have got there via NZ Fastpost quicker??? Only giving them 1 star because I can't submit review without it!

The Dunedin branch appears to be totally devoid of any idea of customer service. Six days ago I phoned them to advise that a parcel addressed to a recipient in Portobello had been mis-delivered to me. I was told the woman would speak to her boss and then let me know what they would do. After two hours of not hearing back from her I rang again, I was told it would be picked up either that afternoon (Friday) or on Monday. It hasn't been, nor have I heard from them.

I would strongly suggest that you find another company, ANY other company., to courier your parcels, if you do not want to risk losing them.
1 star only because I have to give them something to post a review.

These guys should be renamed Slow-way Couriers. When I hear that something I have coming is being delivered by them I know it's going to be a while before it arrives, but at least it gets here in the end.

Yet another fail by the Dunedin franchise of Aramex Couriers (formerly Fastway)

Last year there was a fiasco in which they repeatedly failed to pick up an item, and then once they had done so left it sitting in their depot. When I enquired the staff member lied to me, claiming that not only did they not have it, but also that they'd never picked it up. The tracking number I'd been given had not been entered into their system, which resulted in me biting the bullet and sending a replacement item via Courier Post. Three days after Aramex claiming that they had never collected my parcel they delivered the same parcel to the recipient. (The replacement item arrived the next day, and the recipient sent it back to me.)

In January this year Aramex delivered a set of DVDs I'd bought on Trade Me. The wrapping was torn off, and the case smashed. They hadn't even bothered to put a bit of tape on it. Fortunately the actual DVDs survived.

Today another parcel arrived; I'd been monitoring it's progress through Aramex's website, and saw that it was listed as being delivered at early this morning. There was nothing in my letterbox, but my past experience prompted me to look around. It turned up in the letterbox for an adjacent building that is empty and undergoing renovation. If I'd not had the previous experience of their incompetence I would have instead wasted more time on futile enquiries at their depot.

I strongly advise avoiding giving business to these utterly useless tossers.