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      TopmaQ

      Tools
      (7)
      Closed Now
      9:00 am - 5:00 pm
      Call

      03 366 6143

      Visit WebsiteMaps & Directions

      32-40 Hammersmith Drive, Wigram, Christchurch 8042

      Write a Review
      Details

      Contact Info

      Phone:

      Main - 03 366 6143

      Address:

      32-40 Hammersmith Drive, Wigram, Christchurch 8042

      Email:

      Link:

      http://www.topmaq.co.nz

      General Info

      When buying tools and equipment, you need to ensure you're buying from specialists who know what they're talking about. At TopmaQ, we eat, sleep and breathe tools, construction gear, building and home products, and are constantly updating our range to give you the very best in choice and value for money all backed by expert advice from our friendly and knowledgeable staff. With four showrooms nationwide, a super-fast mail order department and fully revamped website offering quality branded items at fiercely competitive prices, we are your first choice for quality products.

      Payment Options
      cash, visa, mastercard
      Category
      Tools

      Reviews

      (7)
      Rate this business

      03/26/20

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      Useless they sold me a faulty product so I asked them to fix it they said someone would pick it up and no one ever came. So I took it in myself and they said they would look into it and send it back. I recieved it back and they said it had no fault so I tried it and it was still not working. I'm not sure they even turned it on
      Then I requested they fix it so they asked for videos of it not working so I sent them from my phone. A week later I rang them as I had herd nothing and they said "oh yes we couldn't play the video". I asked if they needed the videos in a different format and they said "no it was probably just there computer and they would play them on something else". 2 months later I pulled the tool apart myself found the broken part and modified it to get it working.

      Atrocious customer service but prices aren't to bad

      07/25/20

      Flag Review

      Worst communication and customer support experienced in NZ. Purchased an air compressor, first one blew up within 2 months, upgraded to their largest unit, within a month it was back in the shop with electrical issues which they tried to blame on my power supply, had power supply tested by main power all fine, 3 months later it stopped again so took it back. The pressure switch had burnt out which they blamed on "the compressor cycling too much" , the unit runs for 4 mins then is off for 20mins, pretty reasonable for any quality commercial compressor. Was offered to either pay for the repair or have the compressor back not going at 4 months old, end of conversation.

      At the end of the day the product quality is very low, company is almost impossible to get hold of, voice messages are not cleared, severely understaffed and do not back their products, if they do they make you pay for their failed products to be repaired.

      Topmaq Replies:
      "Sorry we do recognise our communication has been bad since COVID-19 we are employing more staff to keep up with the demand to increase our customer service"
      This answer is absolutely false, the communication was appalling well before COVID19, also severely understaffed before COVID19, please don't try to use COVID19 as your excuse. I had to call 5x-10x a day, leving 3+ messages a day (none of which ever resulted in a call back) to get hold of Topmaq both before and after COVID19.

      I found the best way to get things sorted: Call the sales line (funny they seem to answer every time) and talk with them, ask for the persons name you are dealing with and get that person to get the needed manager/repair person to call you. Better yet, save yourself the time/stress and don't buy their products.