New World Supermarkets

Clean store with a great range of products. Staff are always very friendly and helpful. Such a pleasant place to shop.

Complaint: Sarika and Checkout supervisor at the time

I was shocked and highly embarrassed by the way your staff talked to me today regarding an issue. Sarika the Manager at your store showed no respect and no customer service skills and Taufi whom i interacted with this morning is shocking. While i have noticed bad customer service at this store before, this is the first time i have been pushed to send in a complaint.

This morning i went and bought a few things from my local store and when checking out at the self scan my money got stuck. I called for assistance and a lovely lady with a heavy accent tried to assist me. She couldn't get out and i had been waiting for 5 minutes now she apologised as i told her i was getting late for work and called in Taufi who had the gaol to tsk, tsk, as the nice lady told her how the money got stuck. Taufi didn't say hi to me or smile she tsk tsked even more and ignored my "i have togo to work" which i had to repeat. She didn't even look my way! Frustrated i told her you keep my change and i will get it later. She still didn't look up and i placed my money on the checkout and left with my produce.

In the afternoon i came back to get my change and i happen to ask Sarika if i could talk to the supervisor. She doesn't smile or say how can i help you, she demand "Wny?!" i tell her I'm here for my change and she asks me to describe the supervisor. Along with describing her race and hair color i said she was fat. Sarika sneered at me and said in a rude voice "She's not fat!" I pointed to the supervisor there and said that size. Sarika walks off without saying anything or asking me to wait and i decide to ask the checkout supervisor. I didn't get her name but as soon as i asked her Sarika in mid walk away from me chimed in i am looking for her why are you asking her?! i said you didn't ask me to wait and then she started pointing a finger at me and yelling at me about how i had described the person as fat and that it was rude! I said you asked me to describe her and thats what i did. While Sarika is busy yelling at me in front of all the people at the checkouts several customers have turned around to see the commotion. She then decides its a good times to introduce her self and yells at me that she is the Manager and the other checkout supervisor- her tone of full of triumph as if asking me "what you gonna do now?"!!To top it up the supervisor at the time turns around to add in to Sarika saying i should have said big. My partner was there to witness all this and we were highly embarrassed at the show your two employees Sarika and checkout supervisor at the time 4:15pm put up.


The point of all this is i have never before been so publicly humiliated over a nothing! It was like they were bullies! Sarika and the checkout supervisor did not possess an ounce of customer service skill! Did not introduce her self, tell me that she could help me, tell me that she was the manager and had a mean, highly aggressive stance.

Moreover when i asked Sarika for the name of the supervisor who dealt with me this morning she had the gaol again to demand "Why!!?" When i told her for customer feedback and asked her to spell the name she sneered at me.


I am really disappointed as i have been a part of this community over 2 years now and have been coming to New World almost daily. It makes me sad that this is how your employees treat customers. I am not expecting anything short of a face to face apology from the two women Sarika and checkout supervisor at the time.

I always go for shopping here but the staff is not so friendly and there should be some more self checkouts there, I like the deals they always offer on different items and products are always somewhat cheaper than other stores

I do love New World. I quite like browsing and seeing what gourmet and artisan treats are on offer that cannot be found at other supermarkets. I especially love the bakery and the breads that are on offer and that you can collect flybuys by shopping here and enjoy being able to redeem rewards on new world dollars to spend in store.

I wish more stores had the pineapple cutting machines as they are a total game changer however I know that is a total first world problem haha.

I like their specials,and prices aren't too bad. Always greeted at the cashier with a smile, friendly and helpful customer service.