China Southern Airlines Company Limited

Worst airline ever ,not just the poor service , also when you try to check information online ,it give you all different result if you choose different language . Unbelievable

Crappy Service, no one ever answers the phone. Membership validation services just stopped because staff is on holiday. Unbelievable!! Flight may be cancelled because their pilots are vacationing.

Why does it need to validate membership before you can actually use your miles? What's wrong with accessing through password on internet?

Worst airline China Southern, spoiled my parents trip to Auckland. No customer care response, flight cancelled without giving any reason. 0800 contact centre number waiting queue, no response ever. Never recommend this to any of your family or friends. They deserve no ratings at all, so worst pathetic Airline ever experienced.

A great Air Line as good as any I have flown with.

Maybe lucked out by the sound of it. Rang their 09 number listed in Yellow. They had a message saying they had an 0800 number and to ring that if I wanted to. Rang the 0800 number got a bloke on phone within 30 seconds. Asked him question, answered straight away clear and understanding. They couldn't do any more. spot on 10 out of 10. Flown with them about 3 trips to Europe and once to China. Couldn't do enough for me. Maybe they know in advance I'm a grumpy old bugger. Well done