Ausmove

Beware using Ausmove - booked removal from Auckland to Perth and told it would take approximately 6 weeks. Packed and picked up the house on 22 October 2015 delivered 14 January 2016 so that's 11 weeks!! They use a different removal company once the goods arrive in Perth and when they delivered the items 2 items (the largest shipped; 3 seater couch and concrete outdoor table) were missing and they informed me that they weren't even on the container. Both Ausmove and 2nd removal company hadn't advised me of this even though they have to tick off each item at every step of the process. I contacted Ausmove and they said they would get back to me. After a week and another email to them they "checked their storage room" and found the missing items and said they will be on the next ship out. No real apology, no accountability at all so I asked a manager to contact me and explain how this can even happen as clearly their processes have failed. The manager emailed and all she could say was that they were busy and refunded 10% of the cost back to me. My missing goods finally arrived 15 April 2016 that's 6 months later!!!!
This wasn't the only issue, they had 3 packers come to the house and 2 of them were great at packing but 1 was really bad and you could clearly tell who packed what. They snapped apart a very expensive lamp to pack it so I had to put in an insurance claim as it was completely unrepairable. Luckily I had taken out the full cover insurance.
I am moving countries again and I have chosen another shipping company and when I explained what had happened previously they said that Ausmove have a bad reputation for bad service. I should've done more research and not just gone by the 'kind reviews' on their own website.

I wanted to quickly say how fantastic the team was yesterday. As they will attest I have moved my stuff a lot of times from many countries, and they were the most helpful crew I have seen. I couldn't believe it was done in a day. Shy, Daniel, Jamison and Matthew were nice, engaging and fast workers. They didn't move anywhere without taking something or moving something. They had lots of instructions and they remembered them and later when I looked it had been done. They were so kind and considerate of my sick mum and worked around her well. I highly rate them. Sarah in the office has also been really amazing with supplying information and following up without being intrusive.

I had Ausmove to ship our household stuff from Auckland to Melbourne. I can’t believe it was that hassle-free. I just had to contact them and Laura got back to me. She was very patient, helpful and knowledgeable in answering all my queries. Thumbs up to Krima and his team (jamieson and another guy). They really know what they’re doing, have great attitude at work, very good customer service. They packed our stuff very neatly. King & Wilson who’s their moving partner here in Melbourne came to deliver our stuff door to door. Great guys, good attitude, on time and quick. All our boxes arrived in very good condition and looked like no one’s even touched them! Great job guys from Ausmove and king & wilson. I’m a happy and satisfied customer. I would highly
recommend Ausmove for moving stuff from NZ to Aus.

Top customer service at the most competitive rates, with reliable systems in place.

I used Ausmove to move between Auckland (New Zealand) to Melbourne (Australia). The entire process from receiving a quote, asking questions, shipping my household goods out to receiving my goods in Melbourne was truly a breeze. I dealt with one person in NZ, and one person in Australia. Laura in NZ was amazing; she was knowledgable, responded to all my emails quickly, followed up - took care of me the whole way.

The guys who came in to lift my household goods on moving day packaged everything thoroughly and upon receiving my goods in Australia nothing was damaged. Their transport partner in Australia also went out of their way to make a special delivery to suit my schedule and didn’t charge me any extra even though my apartment was up stairs and had difficult parking restrictions.

I received quotes from at least 6 other companies, none were as competitive and thorough in their quote as Ausmove was. I have nothing but praise for Ausmove and their high quality of service. And I will be recommending them to anyone looking to move overseas.

Your company came to my property in Riverhead to pack and collect household items to be shipped to my sister in the Gold Coast. The three men you had sent to do the job acted very professionally and courteously. They packed and loaded sixty boxes without a break. Paul their leader is an asset and credit to your company.