Air China

AIr China are pretty hard to contact from NZ - everything is fine if you can go through the website, but in any exceptional cases - such as trying to book an infant seat, it's a nightmare trying to get a hold of someone. When we spoke to the call centre in China, they could only assist with payments made from China bank accounts, which wasn't helpful. Their prices are cheap - that's what stops the 1 star review, but you also get what you pay for with very limited entertainment on flights as well. Customer service in NZ needs to up its game would be the main thing I would say for Air China.

good pricing and worked out fine

Great prices for their flights! They are slightly hard to contact. However if you have no special requirements etc, you'll be fine. Same legroom as most other airlines, unless you upgrade yourself.

If I am traveling with a Chinese airline they are my first choice as I can collect Air NZ air-points due to them
being part of the star alliance.

Easy enough for us. We didn't have any special needs or requirements. They have the same amount of legroom as any other airline. They do reasonably good deals on flights all over the world!