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I ordered my suitcase online and chose the option to pick it up in store. When I got there they had the case stored behind the counter so nobody else could get it. The staff were extremely friendly explain features of the bag, warranty, etc.
I would definitely go back I had a great experience the customer service was great and the quality of the product is fantastic.
Nice store with good collection, but found the staff really adamant and unfriendly. Have had so good experiences at other strandbags but would refrain now going to sylvia. I had purchased a guess wallet two weeks ago but jus few minutes later I realised it was somewhat faulty or it appeared so to me. I took it back to the lady there who blatantly refused saying she cannot refund or give credit. and instead suggested getting it replaced from another store. she repeatedly kept saying she cnt refund. ultimately i took to manukau but unfortunately they had sold out tht one. the manukau manager was ready to give store credit instantly as she could see i was clearly not happy. I anyhow decided to retain tht as thres no more of those wallets anymore. but i m really disappointed by the customer service at sylvia park
Quite a small store, but the staff consistently made sure I was being helped and assisted where possible. I ended up buying a small hardcase suitcase and have recently been looking into buying the larger bag so I have the matching set. They have a really good range and often have sales which is great.
If you want quality handbags and purses that are actually going to last i suggest visiting strandbags. Some very cute bags in stock that you wont get elsewhere. Pricing is reasonable and they have the occasional sale.
My niece demanded a Trunki for her birthday as a gift. Trunki was hard to find so I offered her to get her a car yu on suitcase which will last longer than the Trunki. She was happy with the offer. I tried few other establishments but finally found one that she loved right from this store. There was a surprise gift with it too. Staff was good as usual and price too. One happy person as my niece with another person being a bit lighter on the wallet, lol, I mean me but no one s fault though, lol.
Sylvia Park, 285 Mt Wellington Highway Mt Wellington Auckland 1060
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