Fireworx/Fires By Design Limited

We have installed a wood burner from this place their product and the people who came to install were fantastic. The front staff however was very rude and did not put too much attention on the customer service. Seems like she hardly cared anyways the fireplace however has been working great and warms the whole house.

Had a fireplace installed by Fireworx in 2017. The install job of the fireplace itself was fine (or seems to be). However, they did a bad job installing the hearth, and it needs correcting. The board installed underneath is not flush with the hearth, which looks terrible.

I have called and emailed multiple times over the last year. Rochelle (the office lady) is all talk - keeps promising that they will fix up the problem and Andrew will call me, but nothing ever happens.

I wholeheartedly would not recommend this company - unless you enjoy being lied to. Unsure how a business with such poor customer service remains in business.

We emailed them recently about getting our chimney swept. They have simply ignored our contact. So we will ignore them henceforth.

Not only does this place have nice fireplaces, but they also have great stuff for the house. We purchased some massively sized baskets to hold our fire wood, so cool. Nice staff and very helpful with all of the different options and choices.

Ordered a wood burner. Price was reasonable but extremely awful customer service. Staff is arrogant