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Great bank, friendly, helpful an go the extra mile. Any issues are dealt with quickly an easily. Love the kids school savings account, saving little each week an kids get all the banking gismos an gadgets to teach them an for them to learn about smart money habits early
The ATM went crazy and swallowed $150.00 the manager was rude about it. It was only sorted out when I asked for help from a replacement manger. I will not use them again to do not recommend using them.
The last time I was there, the staff was very helpful and friendly. The branch manager Would go beyond and above to answer your queries and make sure you understand their product. The staff would do their best to make sure the queue is dealt with asap. Would highly recommend them again
Was less than impressed when I went in for help a few weeks ago.
I had a new credit card and believe the chip was faulty so went in.
The staff member said that she couldn't help, I needed to log on to internet banking and order it myself. I done that only to find the only option was to pay $15 for a new card. I wasn't impressed.
I have always previously received great service from ASB
We have recently taken a mortgage with ASB Bank and I needed to pop into the branch to verify my documents. I must admit, while the staff were extremely pleasant, they didn't complete the processes correctly on two occasions, which led to delays from our end. Oh well, probably just got them on a bad day!
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