First Credit Union

For a banking service living in the south island, not that great, can only phone when i have a day off. Hours of service poor, phoned to reset my password for online banking as the last time it did not work. No one told me you could not have two letters together in the password, so had to wait another six weeks to be able to call. Very bad phone line, was asked to give a new pin number, i said a paasword, no pin. Got off the phone did not work, phoned back, no apology had to wait again. I keyed the password, then got told i could not use it, it had to be within certain criteria, Overall, poor service, should of explained what the deal was to begin with, the staff know the deal, i do not. Had this account for over 30 years,
Wendy

Very friendly staff good communication, I would recommend this bank to others

Love the staff there, really freindly. Easy process for loans but would be better if their phone service was 24 hours and also avaliable weekends