Tauranga Rentals Ltd

Listed my home with Tga Rentals, told them it was for a year, they made it an open date so I had to give 3 months notice. They DID NOT GET A BOND from the tenant, DID NOT DO A CREDIT CHECK, DID NOT CHECK THE TENANT out, found out she had a criminal record going back to 13yrs of age and heavily involved with a gang. Told Tga Rentals wanted a family with say 2 teenagers, no dogs but got 2 parents, 5 young kids, a dog & cat and weekend guests. When tenant finally left I was left to clean up the mess and damage. Tga Rentals did not do much just collected their fees, took bond at $25 p/w which was never fully paid. Went to Tribunal and Tga Rentals got the small bond to cover the cleaning - the cleaning was so bad I spent 3 days redoing it. Of all the repair bills sent to them only half were presented at court. They didn't take the pre-rent photos in to compare them with the after-rent ones so Judge had nothing to go by. The awarded money to me less the 'bond' was sent to a debt collectors, some money has been paid by the tenant but that has been kept by Tga Rentals for fees and unpaid invoices - the only unpaid invoices are mine. The cleaning bills was between them & client yet they have taken it out of my money. They have not kept me up-to-date with any proceedings nor given me any option regarding the collection of money. They won't see us when we go in and wont return emails. They know they are in the wrong. REEA doesn't wont to know as they are not part of a Real Estate company that sells property, and even though they are a member of the MREINZ they don't wont to know either. They promote themselves as taken the stress out of renting, this has been the most stressful time for me, can't recommend them at all - unless you are a renter not a landlord.