Winkalotts

We purchased our baby scales through winkalotts, amazing service, great products and really easy to deal with. Highly recommend

If you like to receive goods in a timely manor
And have great easy communication
Then this isn’t the company for you.

Selected pickup on order, but got processed as shipped.
I tried calling multiple times. 5th jan, 7th jan, 10th jan.
No reply.
No response to emails

With now over a week of order being placed I had no emails saying it was ready for pickup or had been shipped.
So 11th of jan I called 4 times between 9.30am-10.30am. No answer.

So I went to the store thinking I could pick it up.

There was the owner sitting at his desk next to his phone.

I explained I was there to pickup my goods and showed him my order number.

He said it had been shipped already.

I explained I had selected shipped and had trying to get hold of him for a week.

I was instantly met with aggression and attitude.
Saying things like “I know what I’m doing!!”
I suggested he possibly check his web site as I was sure I selected pickup and asked where it had been sent.

Again met with aggression and attitude with him closing the door in my face.

Simple solution would be if he had answered his phone for a 1min call it could have been sorted and I not had hours wasted out of my day and been left attacked and upset.

Or if it had actually been sent out in a timely manor I would have got an email saying so with a tracking number.

I don’t recommend this company at all.

I've purchased from Winkalotts several times now, a Baby Jogger pram, a car seat and a pram cover. Each order was delivered quickly and packaged well making sure they arrived to me in good condition. I love their loyalty scheme also.

Super products, prices and service! Love that they do fast free shipping and have great special prices. The staff are helpful and friendly and they have a good selection of baby gear. They also do lay-bys. Would highly recommend!

They had great deals on amazing payment options the only down fall is how slow the delivery is it’s taken over 10 days and still hasn’t arrived