Westown Post Shop

Great local post shop, with a small (but decent) gift section for any last minute small gifts. Good selection of magazines and greetings cards. However the street is quite busy with traffic and it can be hard to find a park. Staff are friendly and efficient.

Westown PostShop, Tukapa Street, New Plymouth 4310 - Staff member (S----a) refused to take my valid Driving Licence as photo ID saying it was issued too long ago despite it being valid until 2026. Refused to even try to enter the details. Questioned my New Zealand Passport as I was born in Britain (but brought up in New Zealand since 3 years old as a New Zealand citizen.) Refused to serve me and asked a colleague to serve me. Then screamed at me across the counter in front of other customers when I questioned why my NZ Driving Licence could not be used. Then the staff member began smirking and laughing with her colleague and other customers as they walked in as I was obviously very frustrated and upset. The staff member said she could refuse to give me what I had come for despite, by this stage, having shown her three forms of ID which had my photo and address on it. The Manager walked in from outside and asked me what was wrong as I was obviously very upset. When I told him he asked me to leave. He said I was not being helpful. He threatened me with CCTV footage which I asked him to look at as it would have shown him how rude and unprofessional this staff member was. I was told by the manager this PostShop never receive complaints about his staff which is obviously not true as I have checked feedback on google and I can see plenty of negative feedback. What a disgraceful way to treat customers. My disabled mother had gone in the day before to try to collect the item and she had also mentioned how unhelpful the staff had been during her interaction with them. SHOCKING customer service ????

the staff are very helpful when sending parcels

What a terrible experience. After spending 10 minutes in the queue this rude lady told me to come back as she doesn't have time to help me. What's the point of being at the counter if you wont help?

Nice and clean post shop. Great staff that are more then helpful if you need help to weigh any packages and get prices. The set out of this shop is great, everything is accessible and set out. Nice and spacious.