The Little Hair Shop

Amazing Team. Up to date with all the latest Styles and trends. Use/sell top of the range products. Always leave with a smile.

decided to get my hair dyed down the bottom and these guys are the best in town at it. I am so happy with it, would highly recommend.

I am thoroughly disappointed with the customer service today at the little hair shop. My 16-year-old sister wanted her hair stripped as she is a natural blonde and had boxed died her hair semi-permanent dark brown. The procedure was great, the lady working on my sister’s hair did a brilliant job and was very lovely. However, the quoted price was not upheld, and we were charged more. A week or so before the appointment I specifically took my sister in to get her hair looked at and quoted so we knew what to expect. She was saving for this herself too. We were told for the whole procedure including a cut and all the treatments it would be between $200-$300. This consultation was between a hair dresser from the salon and the stores loreal paris specialist. I blatantly asked them during this conversation what the MAXIMUM cost of the appointment would be, so my sister could budget accordingly. I was told straight that it would be no more than $300. Today, I took my sister in and waited for things to get started before I left. She text me towards the end of the appointment saying they were wanting to charge her $350. I went in to pick my sister up and disputed the cost as we were told a MAXIMUM price. The staff in the shop tried to say “no, the quote was $250-$350”, which it definitely was not. The lady who assisted giving the quote during the consultation wasn’t in the salon, so they got her on the phone to speak to me. She again tried to say the quote was $250-$350. I said no and repeated what was said during the consultation. I then tried to say, “If you’re wanting my sister to come back for the next 2-3 required appointments you need to get better with quoting because you can’t keep changing the agreed price”, but before I could completely finish, she cut me off and said “well she doesn’t have to come back”. How disgusting!! That is some of the most terrible customer service I have had. I put down the phone and told Kevin (the man serving me) I was very disappointed in how this has turned out because my sister is happy with her hair. Kevin was very nice and tried to explain things and then said, “Ok we will do $250”. Then, Dizzy (who was cutting a customer’s hair) yelled at Kevin saying, “No Kevin, it’s $300”. The two of them argued for a short time (with other customers present) over the price. The entire time I was being served by Kevin, Dizzy was yelling at us butting into the conversation. We paid the $350 as I was getting to frustrated by this point. As we were walking out I heard one of them say “This is why we shouldn’t do quotes anymore”. How stupid! You cannot expect people to come to get their hair done, especially if it’s a big appointment, and not provide a quote. The customer service was appalling and completely unprofessional. I will not be letting my sister return for her next appointments and I definitely will not be recommending the little hair shop to anyone.

Place to go when you want to splurge. I dyed my hair blonde here and they done such an amazing job! If you go here ask for olaplex you won't regret it

Had my hair done here with an up do for a wedding and I was so pleased with how long the curl lasted. The style looked great!