Beccijanes Cattery

Very disappointing service from Cattery staff.

Very unorganised and poor record keeping.

If you have no other choice, please make sure you have a record of discussion with an agreed price and bring to the cattery when you drop off your cats.

But I will never ever go to this cattery again as I have lost confidence with their service!

I don't reccomend this so called cattery to anyone. The woman who runs this is terrible at managing a company , forgetful and has no idea what is going on. Awful experience from the beginning through to end.

Worst experience ever, would never recommend to anyone

We arrived at 9am as confirmed when the booking was made, was told still cleaning and now opens at 10am. Website and signs clearly state 9am. Did not introduce self and had no idea who we were, who our cats were, if we had paid a deposit and how long we were staying. We have two cats and booked two rooms, immediately wanted to put them together but we said no. Did not ask for vet book, did not ask if fleaed or wormed, did not even ask our cats names we had to tell her she need this information. Website states “ We give our guests a quick health check on arrival” clearly does not happen.

On pick up still had absolutely no idea who we were, who our cats were and if we had paid a deposit even though we only dropped them off two days ago. Went to collect our cats and she did not know what cage they were in and there was a loose cat somewhere which she couldn’t find. Only a quarter of the cages actually were named and it was a matter of looking in them to spot our cats. Once found I was told my cat is a savage, nasty and she didn’t not go anywhere him. Website states “Your cat gets cuddles and one-on-one time with us” mine didn’t. We then had to get our own cats which involved me climbing a ladder and jumping into the cage. I was warned my cat may scratch my arm off. My cat had gone to the outside area. There is no way to get them in from the area so the lady went outside thumped the cage until he was terrified and ran back in. She then continued to vacuum the very small confined area probably scaring the other cats.

Do not leave your cat here!!!

I have just collected my cat from BecciJanes cattery and would like to warn all other cat owners not to use this cattery.

The owner was extremely rude, disorganised and clearly didn't care about the cats or their owners.

She also charged a lot more than she had quoted and held the cat to ransom until we paid.

It was the worst customer service I have ever received but more importantly, my cat had no food or water when we collected her, no room to jump or play and had lost weight.