Back Into Balance Family Chiropractic

Paid a premium for completely ineffective, unprofessional and quite frankly appalling service.

The minor: The practitioner was not on time. Then made unprofessional discriminatory comments that could have gone down really badly with the wrong person or registering body. I also paid a lot for a first consultation and didn't get everything that was meant to include (an explanation of findings, treatment options).

The major: He didn't take my injuries seriously, which were very sensitive in nature and actually quite serious (domestic violence related). I have two ACC cases (older and recent) yet he kept saying I probably won't be covered. Never had this before. I had to keep repeating that I have an ACC case manager for this matter, I had been pushed onto concrete floor four times and landed on my back. Hospital etc. He just fobbed it off in an arrogant , dismissive manner. Discussion about these injuries was avoided and only posture was discussed. If he was uncomfortable or unable to handle such a matter, this should have been advised before I went in, as I explained it on the pre-booking form and why I was coming in.

This could explain why the treatment was completely ineffective.
He was unable to adjust the top of my back which other chiropractors have been able to with ease, for much less $. This was one of the two issues I went for treatment for. The lower was adjusted and felt better immediately after hours but was back to being painful again, within 2 hours. I understand it can take a few sessions, however with any practitioners I have seen over the years, I have definitely felt much better after the first treatment, until the next one. And this is not a new injury commencing new new treatment.

This is the most I have paid for the worst chiropractic experience I have ever had, not only on an offensive, personal level, but I did not get what I paid for.

I'm just as sore and stiff as I was before I went in, which has not only wasted my time but I have wasted $95 that I can't afford. I now have to pay this for another initial consult with another chiropractor to get the adjustments and relief needed. Trying to adjust myself on the bench at home and pretty frustrated. I also now have a sore ankle joint since going in which affects my walking. Not the one that was injured, that this chiropractor ignored, but the other one. What on earth did this person do?

A refund would be appreciated so I can afford to access a replacement treatment as soon as possible. Please don't do this again to someone coming to you with a sensitive issue, it's not ethical.

Update: no response to txts, ph calls or emails to the practice. Very negligent.