Smales Automotive Repair Limited

My car broke down on the road and was sent to this workshop. They said it was the fuel pump so they have replaced another one. Yet after I picked up the car and drove for around 7 kilos it broke down again.

Very disappointing and very, very unprofessional and rude. Would not recommend to anyone. I dropped my Mercedes off to get two bumps fixed on the left hand side and instead was welcomed with several other very evident and deep scratches on the body. When I informed the manager, he along with the other co-workers just laughed and made jokes of it. My car is only a month old and I am aware of EVERY SINGLE scratch and mark on it. He made no attempt to reconcile or fix anything. He didn't even acknowledge that it was their doing which it clearly was. Before I gave my keys over to them I checked every inch of the car to make sure there were no other dents or scratches that needed to be fixed and I was well aware of everything there was and was not. I am more than certain those deep scrapes and scratches were not there. In fact it looked like they reversed it into something. Again, very rude and unprofessional. If you want your car to be mistreated then by all means, go here.

Stay away from this workshop. They did not fit the oil filter of my dad's one year old Fiesta properly and all the engine oil leaked! The other workshop found that the oil filter became missing! Now the engine is ruined. We do not want to bring the car back to them to be fixed as I know another story that they failed to fix another European car and return it in 4-5 months! The exterior condition of that car deteriorated as it was parked outside and around harsh environments. I think that this place is just too busy now and they even raised the prices.

Horrible service and abilities at this work shop, took over three weeks to repair an ABS issue which is still not resolved and when questioned in the subject they responded with “fuck you” and hung up on me. They provide a WOF for my car with a perfect wof form but returned the car with no petrol and mud and stones under wheels after taking the car for a joyride. Do not recommend this work shop they clearly dont know what they are doing and their care for your belongings are non existent.