Klassic Kitchens Ltd

Atrocious - I would give them zero stars if Yellow allowed it.

The first event was on delivery - they punched a hole through the newly painted gib board in the lounge. When I was finally able to get hold of Tony, the owner, he said "plaster and paint it yourself". Numerous calls back achieved nothing - he would just not accept the phone calls.

(They had our money by then.)

So we had to get the painter back to re-paint the wall.

Then the installer disappeared for three weeks and they said they had no idea where he was and made no effort to find him so we were 4 weeks living in a house without a kitchen.

They did not seal the bottom of the panels (as the Kitchen Manufacturers Association specifies)so within a couple of years some panels had swelled at the bottom from moisture.

I went to see Tony to remedy this fault and when I mentioned the Kitchen Manufacturers Association obligations, he started yelling to his staff - "OK everyone, this is your new boss - he knows more about making kitchens than I do".

And of course nothing was done.

Part of the sales pitch was that they would keep a can of touch up paint for the panel that we were going to get later when we bought a new dishwasher. No surprise that they didn't.

Then one day the toaster overheated and the canvas on the roller door of one cabinet melted off. All it needed was a repair but Tony would only replace the entire cabinet - $850. He wouldn't even send anyone out to look at it.

We had a $500 insurance excess so I tracked down the people who make the roller doors, couriered it to them and it was repaired for less than $70.

Next the pneumatic pistons on the Hafele hinges for the microwave door failed after about 7 years.

Tony ranted and raved, insisting we must have got them else where as he had never used them.

To prove his assertion that I was a liar, he ordered a worker to go get the customer file and of course it was on the file.

No apology - "it must be the only kitchen we ever put them on".

As in all the other events, he just did nothing about it despite the many reminders.

In the end I went directly to Hafele and they replaced them free of charge and couriered them out the same day.

Knowing by now that it would be a waste of time to get Klassic Kitchens to install them I paid a builder to replace them

I don't know how they stay in business.

A warranty is worth nothing from them

Stay well clear of this outfit if you want a well made, long-lasting kitchen, with a warranty that is honoured. The consultation in 2007 was good, design OK. The trouble began a year after installation when panels started to delaminate. The problems were photographed and KK advised, but they claimed "water damage" and refused to even visit and inspect. A further claim was made last year before the 10 year warranty expired, with a letter documenting extreme disintegration of the cabinets and cupboard and drawer fronts, sent by courier (claimed they did not receive it) and then delivered by hand. We were abused and yelled at byTony the proprietor, who refused to listen, visit to asses the claim, or honour the warranty. This company does not deserve to survive.

Terrible experience. Contacted them to make changes to kitchen. Have me reasonable quote that I agreed. I got the materials but they never showed up. Appalling