John Andrew Ford and Mazda

On the 1st Feb 2014 I went to your Pukekohe branch and ordered a brand new Ford Fiesta 1.5 Trend in Aurora Blue (Manual transmission).
The sales person said there were two cars in NZ in this specification, one was in the North island and the other in the South Island.
I was told that he would be able to get the car to me by next weekend, and if not by next weekend no later than two weeks.

As I was approved for finance, I decided to place my other car on Trademe to sell it. During the first week, I had to keep ringing the sales person up as I didn't receive any updates from him. This continued into the second and I was getting a little concerned because people had made bids on my car and it was ending in a few days time.

I spoke with the sales man as he mentioned he may be able to sort me a courtesy car but when I told him that the auction of my old car was ending soon he changed what he said and said there were no cars available.

By the end of the second week the sales man stated that the two blue cars had been sold, but still couldn't provide me with a date for when the car will be delivered.

On Monday 17th Feb 2014 I was looking on Trademe website and found a listing for a ford fiesta in Aurora blue (Manual) which was being advertised by Christchurch Ford and as of the 22/2/14 was still for sale.

I immediately sent the sales man an email but I did not receive any contact, either via email or telephone.

I don't appreciate being lied to and due to the lack of communication I decided to go and look at a Barina RS at the local Holden garage.

As a result of my experience with Ford South Auckland I decided to order the Barina RS and cancelled my order for the Fiesta.

Great customer service and friendly staff. Things are little more disorganised during Covid-19 than usual, but that’s to be expected.

Obviously on the expensive side, and service took 3 times longer than quoted. But will use again.

Purchased a used vehicle from John Andrew Mazda and was impressed in particular with the after sales service - not just from this branch but also the Wairau Road branch which was closer to us. Would definitely recommend.

they have a great customer service. I service my car here every year and I am happy with their quality of work.

Fantastic service. Couldn’t be happier. Friendly and positive vibes and couldn’t be more impressed with the level of service I got from the Ford team