Ellerslie Jewellers & Engravers

It is definitely not an IT jewllery shop, as the variety is limited, and so are the brands. Also the items are priced on the higher end. They also stock in watches of some cool brands, but again not many to choose from. Still being in ellerslie, it is a good local jewller stop, for more routine works like resizings and repairs. Ofcourse no room for bargains and negotiations as they appear to have fixed pricing for almost every service. One trip to this jewellery shop won;t disappoint you for your jewellery related queries,

Received good friendly service, however did not end up making a purchase as everything (and I mean everything!) was very pricy, really let’s the place down that there isn’t more of a range as it is the only jewellers in Ellerslie.

Received terrible customer service from the owner John. Very rude and abrupt.
After 2 weeks the jewellery I wanted engraved was only partially done and done incorrectly.
Now it's ruined.
Luckily the pendant was "cheap" as John was so eager to point out. - Unbelievably bad!

I had a battery replaced on my watch. The watch is water proof to 100m.
A week later I noticed dirt on the face of the watch. I returned to the store.
The owner was not interested in discussing it and was flat out was rude.
I then went back to the manufacturer and they told me that when replacing the battery the watch becomes depressurised and should be repressurised at the time of the battery change to avoid dirt getting into the face. I returned to the store to tell them this, they continued to be rude and claimed that the watch is not a pressurised watch contrary to the manufacturers specifications for the watch. The owner of the store is primarily interested in avoiding any responsibility for a problem and the level of customer service is offensive.

I have been going to Ellerslie Jewellers for a considerable time with various requests. I have found them to be very friendly, with helpful advice and very fair pricing.
I thoroughly recommend them , and wouldn't go anywhere else for watch and jewellery repairs.
Chris Baker