Computer Lounge

Great customer service and always competitively priced. I would highly recommend if buying a new workstation or gaming rig. any queries or issues i had were quickly resolved.

Ordered a keyboard Monday night (30.11), got it to pick up. Shipping says 1-2 days, so figured it would be quicker going to their store. Called Thursday, they said they were expecting it to arrive today (Thursday 3.12) but it hadn't, so should arrive in store tomorrow (Friday 4.12).

We give them another call because we hadn't heard anything. The person on the phone said the courier arrives around 10:30-11am so we will know by then. Asked them if they could track where it was, no we don't do that. Asked how we would be notified about the location of the keyboard, email or phone call. The person said we would receive an email with an tracking number. We had it directly shipped to the store, which made us believe the person didn't even look at our order number. We are now left with out the keyboard over the weekend.

Extremely frustrating as we needed the keyboard as soon as possible and had to buy a cheap one in the meantime. Poor customer service. Went to them because they were the cheapest but definitely will not be going back to Computer Lounge after this.

Computer Lounge seems to do a lot of its business online, which could explain why its shop in Mt Wellington is a kind-of sparse and utilitarian space, but don't be put off. I've found the staff helpful and knowledgeable and it seems there's s lot more stuff kept out in the warehouse than is on display. I've bought several items from them that weren't available elsewhere, or cost way more. A couple of times they've had to order things in, but they arrived really quickly.