CBD Panel & Mechanical

When we left the car for repair, we agreed the payment would have been covered by the person who caused the accident. When we picked up the car, the other person was late and he couldn't honor his pledge. We paid, with the promise to be refunded after they would have been covered by the other person. When it happened, they said they normally offer credits, not a refund. They "exceptionally" could do it, keeping 10% (!!!) of admin fees. They totally ignored our last mail, suggesting different refunding procedures, and they kept their 10% .
Not honest and not to be trusted

CBD panel and paint gave us top notch quality and service. Highly recommended. Look no further than CBD!

Appalling Customer Service. Avoid at all costs.

I took my car to CBD to have a bumper replaced and had to hire a courtesy car. When I received the vehicle it did not have a full tank, but having been told that I just needed to return it with the same level of fuel I took a photo of the level.

When I returned the vehicle with the same level of fuel I was told I could not have my car back unless I filled the tank despite having the photo of the level.

Two male members of staff made me feel very uncomfortable and that I had no other option but to do as they said.

I have tried to resolve this via email, to which I have been told that my account is clearly false and threatened with legal action.

For the sum total of $26.15, CBD seems determined to make very unhappy customers. I see from the reviews that this is also not the first time this has happened.