Bucklands Beach Waterfront Motel " The Chalets "

We've used this hotel in the past whenever we've had a guest stay, sometimes for weeks at a time. The hotel location and rooms are very nice. The service, however, has recently become incredibly unhelpful.

While wanting to book for a guest staying for one night who's flight arrives at 6am, I am told that the rooms having to be cleaned so an early check in is not possible. After asking if the rooms are in use tonight, I am told that they aren't. I am then told that a check-in time of 7am is only available to guests booking 2 nights or more. I reminded the manager of the repeated business that we have brought to his hotel, and the continued business that we'd like to ensure, but he seemed completely uninterested and ironically inhospitable.

After years of repeated business, I am sorry to say that we will not be back, and are looking forward to the sale of the business. New owners will hopefully have the insight to have a changeover of some key staff.

This motel has a beautiful location and if you stay in a beach front unit you get stunning views. However the motel itself is not that well maintained, the carpark area is small and awkward when when full. This place has the potential to be a five star accommodation, but is lacking care and giving a damn. Other guests also need to be courteous of others. Would think twice before staying here again.