Bathroom Direct

Absolute Nightmare... Do Not Recommend this company!
We would not recommend Bathroom Direct to anyone looking for a quality bathroom makeover.
We chose to have Bathroom Direct manage our bathroom renovation to save us having to manage the project ourselves and accepted that we would pay a premium for this service, a premium price for a premium quality product. In the end, we don't believe we received value for our money and the time we spent chasing up serious issues during and after the installation of our bathroom could have been better spent managing the project ourselves with some considerable saving. It was clear at the beginning that the BD project manager [staffmember] was completely out of his depth, with very poor communication… The BD plumbers apprentice was left on his own unsupervised to plumb the bathroom while the plumber was on holiday overseas.
The bath mixer had to be replumbed 4 times due to a) bath mixer/spout back to front, b) mixer set back too far in wall so you could not use the tap, c) the square shaped mixer was not square so it come out of the wall on an angle, the tapware was also scratched so had to be replaced. Consequently, the gib & waterproofing in the area no longer exists at all, just a tile covering the wall cavity!
The same issues presented for the shower mixer, this time they had to access the mixer from the hallway, yes they had to cut a hole in the hallway for access…
Shower mixer issues… a) the square shaped mixer was not square so it come out of the wall on an angle, b) in an attempt to fix the angle the plumber used a pipe wrench that left teeth marks that removed the plating off the mixer, c) The mixer was replaced & upon inspection before the gib in the hall was replaced we found the new shower mixer was held in place by silicon only, not screwed to any nog or timber framing! After having the plumber back 4 times to rectify the issue we elected to use our own plumber at our own cost to put it right.
Sadly, there were a number of other issues with the bathroom which left us seriously unimpressed with the level of service from the team at Bathroom Direct. The first Project Manager left part way through the project & another Project Manager arrived on the scene to sort out the mess. Things went from bad to worse, clearly, we were not the only ones with problems as he advised he was faced with these issues all over Auckland. We were advised we either accept it the way it was or they would walk away, which they did. We were shocked & dismayed, this was 2 weeks before Christmas & he was now demanding acceptance of the substandard work & the final payment before tradesmen returned. The contract was not worth the paper it was written on... final payment was due on practical completion, not before. To demand payment before practical completion was clearly outside of the terms of the contract written by BD themselves... absolute nightmare... our advice, shop around… paying a premium price (BD were the most expensive BTW) does not mean a premium product… no electrical code of compliance issued, no producer statements from the plumber or waterproofer, no final inspection… just take the money & run…

Bathroom Direct were extremely helpful when we needed to change a shower.