Spotlight Stores (NZ) Ltd

BE AWARE when ordering online, EVEN AFTER YOU HAVE PAID, THEY STILL BLOCK ADDITIONAL MONEY IN YOUR ACCOUNT!
When online ordering at spotlight.co.nz; they put an authorisation for the purchase amount on your bank account (means the money is on hold - you can’t use it, just they can take or release it). This is normal praxis in various businesses, to secure you have the money in your account till the full payment is taken, afterwards the authorisation will be taken off again – generally.
Not so with Spotlight. They put four authorisations on my account the sum of them even higher as my purchase. The full payment was taken two days later. The authorisations stayed, so I rung the service number, as the bank can’t take an authorisation off just the company who placed it. They explained this is normal praxis and only 7-10 days after I have received the order, the hold on the money will be released. A second person at a later call explained, even if they wanted they aren’t able to take the authorisation off, so it will just expire after a max. of 12days.
It seems ridiculous such a big company not having a procedure for something much smaller businesses deal with on a daily base.
So I paid them in full, but they are still holding an even higher amount on my bank account for another 7-12 days, during which period I can’t access this money even though it is on my account.
It doesn’t seem right that they are able to just do that!

The Manukau Spotlight store is bright and airy, there is plenty of room to walk, and the staff are very helpful and friendly. They have a lot of experience and know how to help. There is always something on special, and it is very hard to leave!

Best fabric store in Nelson. and the staff really know their stuff. And best of all when Spotlight have a sale it really is a genuine sale with heaps of bargains.

Huge range and great prices. Best craft shop in NZ

Great store with great parking. Brilliant way to do a lot of home interior projects. We were able to do some handy stuff from here to make our house warmer. New rugs, linned our curtains, window blinds etc. A real big help tbh.