I purchased my engagement ring from pascoes a few years back, I had it less than a week and a diamond fell out. When I asked for it to be fixed they were difficult about couriering it back to me but I lived out of town so eventually managed to convince them. I did think it didn't look quite the same when I got it back but due to the difficulty in dealing with them and lack of time with work commitments I left it be. I have just now had my ring cleaned up by another jeweller and ended up spending $126 to reclaw the ring as he told me they had never clawed it properly so this whole time the risk of loosing diamonds was high if I bumped it wrong - not only that but they had replaced the missing diamond with a smaller one!!!!!!! Ripping me off!! Obviously it is too late to do anything about it now but I will NEVER go to pascoes dunedin again and I want to warn others that the quality is terrible and they will happily and casually rip you off.