Harvey Norman

We recently purchased an expensive bed from Harvey Norman. As they delivered the wrong bed, we went to the store early next morning and notify the problem. We told them that we have tried both the beds(soft & firm on the same brand) before we ordered them and particularly asked for the soft one.
The customer service person who we were complaining said that only the firm one was on the floor the time we ordered the bed !!! Me and my husband both tried the beds and clearly mention for the soft one( two person can't be wrong at the same time). Harvey norman tried to prove we were lying, to cover their own mistake. We told them if we don't try both how would we recognize the wrong bed was delivered.We had to pay $158 (Redelivery cost+ cleaning cost) to get the floor model.
We felt deceived, ripped off and helpless. We didn't find any recognition of customer concern. Harvey Norman Bedding can do anything and everything to cover their mistake.Once they get you they will give you a good lesson.
I hope no one in the future be in the same situation like us. And do not recommend Harvey Norman Bedding to any one when you have other option.

Knowledgeable staff an good prices. Very helpful when looking for a tablet for my children and directed me to the best option

Great location and parking. Specials are fantastic. Staff can be very pushy into making you spend more. Actually walked out without purchasing what I came for

Good selection at reasonable prices. Some staff are very helpful. Plenty of parking.

Pretty big store, some good deals as well, went in looking for a laptop and they had some good discounts. Staff seem ok too didn't really talk to anyone though. Will be back if i need to buy a big ticket item.