Bentleys Dry Cleaners

I read a review about a wedding gown at this store and would like to share my experience.
My mother thought it a good idea for me to wear her wedding gown which had been in storage for 26 years. Although I was apprehensive at first I took it to Bentley's in Parnell to see it was possible to bring up to a wearable condition on my special day. I was told the small yellow stains on the garment may not be able to be removed but any thing was possible. Because of the managers confidence and professionalism I decided to leave the gown with him. 4 weeks later I received a call to return and 90 per cent of the stains were removed. It was a great result . I then had the option of how I wanted it returned. Since it was going to be worn in about a month I asked for it to be put on a hanger. When I returned it after a very wet wedding it was cleaned again and returned to me in excellent condition in an heirloom box. Thanks for making my mum happy and my big day a little more special.

I am absolutely disgusted by this company. I took 3 items in for dry cleaning and was told they would be ready in 3 days time. I returned to find one item wasnt ready and another had a new mark on it that wasnt there previously. I was told, without an apology, to come back tomorrow. I returned to find they had taken apart my dress without my permission- the dress was still in pieces and had shrunk. I called the manager, he was extremely rude and aggressive. He offered no apology and behaved as if he had done me a favour by cutting it up without my permission- saying it was at his own expense. He did not at any point apologise and eventually said in a very aggressive way that it had already happened now so what did I expect him to do about it- I asked for a full refund and told him I expected my dress to be returned to its original condition- he said "fine" and hung up on me. I have never been treated so badly by any company and urge people not to use them.