Moving home? Yellow/move can help - and it's Free

Moving should be exciting not stressful. With Yellow/move we can take help remove the stress. Simply tell us your new address and moving date and with one click you’re done. Your dedicated Movologist will get in touch to talk through what you need to arrange and help manage your move.

We work with some of NZ’s leading service companies so you can keep your current providers or choose from one of the latest deals. Why not leave all the work to our experts and take the stress out of your next move – and, best of all, it’s totally FREE!

How it works

1

Select the utilities you
need help with.

Select what you want connected
– gas, broadband or TV.

2

Tell us a few details.

Tell us your name, contact details, new address and moving date.

3

We’ll call you to
discuss your move.

We’ll then discuss the plans
and services you require.

Why use Yellow/move?

It’s a free nationwide, convenient and reliable connection service

We arrange the connection of your utilities and notify your chosen organisations of your new address

It’s one single source to arrange all your services with a dedicated Movologist to manage your move

We work with New Zealand’s leading service providers to get you some of the best deals on everything you need to move

Frequently asked questions

What is Yellow/move?

Powered by Movinghub, Yellow/move is a convenient, free and reliable utility connection service for movers. Simply tell us the utilities and services you want connected along with a little about yourself, we’ll verify what plans and services are available at your new address and give you a call to finalise all your connections and quotes. We will then work directly with our partners to get the job done.

Is the service available nationally?

Absolutely, we have partners across New Zealand, but availability of a particular utility service will depend on your exact address.

How can you help me?

Think of us as your personal moving concierge, dedicated to helping you move home with ease. We take the task of arranging your utility connections, organising quotes and notifying organisations of your new address off your to-do list. We work directly with our partners to get the job done - after we’ve cleared everything with you first of course. Plus, we work with leading providers to get you some of the best deals on everything you need to move home.

What is a Movologist?

A Movologist is a moving expert armed with the task of helping you get your move sorted.

What utilities do you offer?

We can arrange your electricity, gas, LPG, broadband, phone and SKY connection services. If we work with your existing service provider, we can relocate your existing accounts or alternatively, sign you up to with a new provider. While we work with the majority of New Zealand’s leading service providers, our service doesn’t cover all utility plans, offers or service providers.

What partners do you work with?

We work with a range of businesses and service providers throughout the country. Who you wish to use is completely up to you. At the moment our utility partners are Genesis Energy, Energy Online, Contact Energy, Meridian, Powershop, Mercury Energy, Bosco, Tiny Mighty, Vodafone, Slingshot, Orcon, Flip, 2Degrees and SKY. These partners and their offers may change from time to time.

Do I pay to use this service?

While connection services by Yellow/move is free to you, the supply of your utilities or services at your home is not! So standard service provider connection fees and charges still apply.

How long do gas and electricity connections take?

This depends on the utility, the retailer, and whether we have all the information we need from you. The earlier you apply for your connections, the more likely your utilities will be connected on the date you request however we can’t guarantee this. At least three business days' notice of your move and your new address is preferred.

Do you have any indicative timeframes?
  • For a standard next weekday reconnection, the request must be received by 2pm the day prior.
  • Urgent same day connections are subject to the provider.
  • Saturday connections are subject to availability and the request should be received by 2pm day prior.
  • LPG connections can take up to 4 working days.
  • If you have a new or altered gas or electricity connection, or if your supply has been disconnected for 6 months or longer, you may need to provide a certificate of compliance or certificate of verification from a certified service provider before supply can commence.

Be aware that urgent same day, after hours, Saturday or public holiday connections may incur additional service provider fees. Weekend and public holiday connections are subject to availability. No connections can be arranged for Sunday. Connection requests received on a Saturday will be provisioned on the next working day.

Do you provide electricity and gas disconnection services?

Yes, we provide disconnection services if you are relocating with your existing service provider. To close an account you may be required to provide a final meter read, which you can provide yourself or ask your service provider to read it (a charge may apply).

How long do broadband connections take?

Generally, standard broadband connections take between 7-10 working days. However, fibre installations take much longer. Before proceeding with a fibre connection, your chosen broadband provider will discuss options with you.

How long does a SKY connection take?

We suggest you allow up to 10 days if you don’t have a SKY Dish installed already. If you do, the installation timeframe should be much shorter. Either way, you will hear from SKY within 24 hours to confirm your relocation or connection timeframe.

What happens after I submit my application?

Once you lodge your application we will contact you within 4 business hours to verify your request. This is a quick call to check you're comfortable with us acting on your behalf and to confirm that you are happy with the services you have chosen. We will then contact your chosen suppliers and get your request(s) moving. We’ll also send you an email outlining what happens next for each service you have selected.

Can I cancel or change my connection request?

If you want to amend a connection request - please call us on 0800 141 470. However, depending on when you notify us, if the provisioning process is complete, you may need to call the applicable service provider directly.

What does Yellow/move get out of this?

We’re here to help get your move sorted. Yellow and our partners may also receive a commission or fee if you choose our platform to arrange your connection services.

Use of your personal information

Yellow/move does not disclose identifiable information about our customers for any other purpose than to arrange connection services. Yellow/move will only disclose this personal information once consent has been obtained and only to applicable service providers for the purpose of fulfilling the service request.

Privacy policy

View our privacy policy
References to “site” or “website” in those terms are references to https://movinghub.co.nz/.

Terms and conditions

View the full terms and conditions here.
References to “site” or “website” in those terms are references to https://movinghub.co.nz/.

How can I contact you?

Please don't hesitate to email us on yellowmove@movinghub.co.nz or call us on 0800 141 470 any time between 9.00am and 5.30pm Monday to Friday (excluding national public holidays).

Please include:

  • Your name
  • Contact number
  • Enquiry details
  • Customer reference number (if you've submitted a connection request)