Work and Income provides financial assistance and employment services throughout New Zealand.
We offer a single point of contact for New Zealanders needing job search support, financial assistance and in-work support.
We may be able to provide financial help, even if you're working, whether you're looking after your own or someone else's child.
Work and Income is a service of the Ministry of Social Development. We have 11 regional offices, over 140 service centres nationwide and a number of business units providing specialised services.
The Services we Offer
Helping people into work
- Workshops and practical advice for getting work.
- Training, seminars or work experience to build up confidence and skills.
- Grants and subsidies to encourage employers to provide work.
- Income support to help people get into, and stay in work.
- Practical support for people with the right experience to start a business.
One of the ways we help people find work is to support employers who provide work for our clients. If you're an employer our services include:
- your own Work Broker to help you find the right people
- training and seminars to help our clients get up to speed quickly
- wage subsidies to help with the costs of providing work.
Providing income support
- Benefits for people unable to support themselves.
- Allowances for people on low-to-middle incomes.
- Superannuation for people who are aged 65 years or more.
- Pensions for ex-service people.
- Loans and allowances for students.
We can grant you financial assistance from the date you first contact us, if you complete your application within 20 working days of that date.
There is also a Community Services Card to help with medical costs and other payments to help out if you have an immediate need for an essential item or service.
Service centres are a critical part of Work and Income's service delivery and aim to:
- provide financial assistance and employment services to local people and employers
- identify challenges and help find resolutions to issues faced by communities in their area
- provide information at a local level to other agencies, community groups and members of the public
- establish and maintain relationships with key organisations and individuals to provide and increase opportunities for people.
What you can expect from us
- give you prompt and efficient service
- let you know about our services and how we can help
- give you information that is correct and easy to understand
- give you the assistance you are entitled to
- explain your rights and obligations
- explain why we ask you to do certain things
- listen carefully so we understand what you are telling us
- be understanding and caring about your needs
- be respectful, friendly and professional in the way we serve you
- tell you who may be able to help if we can't
- treat your personal information with care.
You have the right to:
- be treated with courtesy and respect
- cultural sensitivity
- use any of our services
- be given information about the services we offer
- be given correct information and entitlements
- be listened to
- be given fair, non-judgemental service
- have any decisions we make explained to you
- have a support person there whenever you deal with us
- make a complaint or ask for a review if you disagree with us.
So that we can help, you need to:
- give us the information we need to assess your entitlements
- make sure any information you give us is correct
- tell us about any changes in your situation
- keep any agreements you have made with us
- attend and be prepared for our meetings
- tell us if you're unable to keep an appointment
- treat our staff with courtesy and respect.