Work and Income provides financial assistance and employment services throughout New Zealand.
We offer a single point of contact for New Zealanders needing job search support, financial assistance and in-work support.
We may be able to provide financial help, even if you're working, whether you're looking after your own or someone else's child.
Work and Income is a service of the Ministry of Social Development. We have 11 regional offices, over 140 service centres nationwide and a number of business units providing specialised services.
The Services we Offer
Helping people into work
Workshops and practical advice for getting work.
Training, seminars or work experience to build up confidence and skills.
Grants and subsidies to encourage employers to provide work.
Income support to help people get into, and stay in work.
Practical support for people with the right experience to start a business.
One of the ways we help people find work is to support employers who provide work for our clients. If you're an employer our services include:
your own Work Broker to help you find the right people
training and seminars to help our clients get up to speed quickly
wage subsidies to help with the costs of providing work.
Providing income support
Benefits for people unable to support themselves.
Allowances for people on low-to-middle incomes.
Superannuation for people who are aged 65 years or more.
Pensions for ex-service people.
Loans and allowances for students.
We can grant you financial assistance from the date you first contact us, if you complete your application within 20 working days of that date.
There is also a Community Services Card to help with medical costs and other payments to help out if you have an immediate need for an essential item or service.
Service centres are a critical part of Work and Income's service delivery and aim to:
provide financial assistance and employment services to local people and employers
identify challenges and help find resolutions to issues faced by communities in their area
provide information at a local level to other agencies, community groups and members of the public
establish and maintain relationships with key organisations and individuals to provide and increase opportunities for people.
What you can expect from us
give you prompt and efficient service
let you know about our services and how we can help
give you information that is correct and easy to understand
give you the assistance you are entitled to
explain your rights and obligations
explain why we ask you to do certain things
listen carefully so we understand what you are telling us
be understanding and caring about your needs
be respectful, friendly and professional in the way we serve you
tell you who may be able to help if we can't
treat your personal information with care.
You have the right to:
be treated with courtesy and respect
use any of our services
be given information about the services we offer
be given correct information and entitlements
be listened to
be given fair, non-judgemental service
have any decisions we make explained to you
have a support person there whenever you deal with us
make a complaint or ask for a review if you disagree with us.
So that we can help, you need to:
give us the information we need to assess your entitlements
make sure any information you give us is correct
tell us about any changes in your situation
keep any agreements you have made with us
attend and be prepared for our meetings
tell us if you're unable to keep an appointment
treat our staff with courtesy and respect.
What makes us different?
We help students make informed choices about their student finance. StudyLink is a service of the Ministry of Social Development. Our purpose is to connect people with the information they need to make considered educational and financial decisions.
I am appalled that in a country like New Zealand we have a culture of institutionalised fear and intimidation as exhibited by staff at winz. It seems that staff take an active role in keeping people at a distance. This way people are kept in the dark about crucial information affecting their lives. There is no skill in using fear and intimidation to relate to people. Certainly, teachers, nurses and those in customer service could not conduct themselves this way treating people like dirt, simply because they have the power to do so. Letters are sent out with plucked out of the air figures, with no explanation. This is totally unprofessional conduct with out conscience or regard for the impact they have on peoples lives. In the private sector would it be acceptable to use vague and unqualified language to explain themselves. Truly despicable conduct.