Very disappointed have been regulars for about 6 years. Rang and ordered and informed it would take 25 minutes . With 15 minutes still pick up time needed to add and change order. The respond I received was unbelievable . Shouting at me telling me I could change my order but still had to pay for everything I had ordered. Then informed that they wouldn't do my extended order unless I paid for previous order . Try to explain had made a mistake in order but just got shouted and told that I had to pay for fill order and tried to explain that I was sorry and that I was a customer . Informed that my order was cancelled. In shock . Explained I was a customer not interested and again shouted at me . Disappointed at service in general not first time with issues. Several times wrong order and they diidnt care. . Know it's busy time of year but still need to respect people
Ordered a Shrimp Fried Rice and to start with it had almost no seasoning/salt (I’m not big on salt normally). This was still OK but a few spoonfuls and I noticed that almost all the shrimp were not deveined so I dug in to check more and turned out about 7 of the 8/9 shrimp I checked were that way. It grossed me out and went back to show it to them. The lady (They were a man, a girl and a lady) shrugged and said – Sorry not our problem, this is how the Shrimp come…raised her eyebrows….turned her face away and walked off before I could say anything else. I had the deep fried mars bar which was fine but the attitude put me off more than anything!
27 Wilson Rd Waihi Beach Waihi 3611